Treepublic and Treepublic vendors carefully inspect all shipments. Customers must inspect their shipments upon delivery prior to signing the release. Customers who will not be signing for their order when it is delivered must confirm that the person signing is responsible for inspecting the shipment upon arrival.
Our preferred method of shipment is either UPS or USPS, for UPS Ground shipments transit time would be 1-5 business days for the USA, and USPS transit times are 1-3 days for the USA. For International shipments please confirm with your sales representative on the best option for your project and destination country.
You or your receiving agent must check your order immediately for accuracy and possible concealed damage. Undiscovered damage claims not noted on the delivery receipt cannot be made with a carrier or Treepublic. When we ship we insure proper packaging, to protect your investment! It is your responsibility to check your shipment. Your signature on a shipping receipt is a legal release of claim for damage unless noted at the time of receipt.
An independent shipping contractor such as UPS, USPS or a commercial trucking company will deliver the order. When the shipment arrives the driver will ask you to sign for the delivery. This is a legal document stating that the package is being delivered in good condition without damage and that the customer is waiving any additional claim from the shipper. Before signing, inspect the package(s) closely on all six sides. Note any box damage including scuffs, dents, tears, punctures or creases on the delivery receipt. If there is anything unusual with the package, the customer has the right to open it to inspect the contents. If the driver is unwilling to wait while you inspect all of the items, you may mark on the delivery receipt “Concealed Damage Possible”.
If there is damage to the shipment, then you must refuse the package and contact Treepublic immediately.
To cancel your order, please call during our normal business hours @ (800) 701-8073 , Dial #1 for Products. Provided your order has not yet been processed, and your credit card has not been charged there is no fee. If your order has already been processed and/or your card was charged, there is a 5% cancellation fee deducted from your refund. If any portion of your order has shipped, a 15% restocking fee will be deducted from your refund. The refund will occur within 48 hours of the receipt of the cancellation or the return of all products that have shipped.
Treepublic, Inc is a distributor/installer only. Products sold by Treepublic are not manufactured by Treepublic therefore we do not warranty any of the products we sell. Most items that we sell are covered by the original manufacturer’s warranty, service, or support policy (if any). In the event that there is a technical problem that occurs with your product upon receipt or installation of your product we urge you to contact the manufacturer directly. The Customer shall be responsible for the return of any defective product and agrees to use only reputable carriers capable of providing proof of delivery and insurance for the value of the shipment.
Treepublic bears no responsibility in sending a replacement item to the Customer in the event that they have received a defective product. If you receive a defective unit, contact the manufacturer and they will typically repair or replace the product.